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Event Details

Verbal De-escalation Strategies for Managing Conflict

: 301778
C1
Wednesday, March 20, 2019  
5:30pm to 8:30pm
(3.00 Hours)

Description

Course ID 111840
Do you ever struggle with not knowing what to say in a difficult situation with staff?  This course will assist directors, lead teachers, and administrators to have conversations with their staff members in times of crisis and/or when sensitive and emotionally charged issues are present. Strategies will be presented which allow for both parties to feel heard, while at the same time, working toward a mutually agreed upon resolution to the issue at hand.
 

Learning Objectives

Upon completion, the student will be able to:

1. Define crisis and describe its physiological and psychological impact.
2. Describe the key components of verbal de-escalation strategies.
3. Discuss/practice effective, trauma-informed strategies to use in crisis situations

Target Audience: Lead Teachers, Directors, Administration

Mi familia Child Care Center
131 West Tabor RoadPhiladelphia, PA 19120
County Philadelphia

Registration

Event Fee
Registration Closed
Register By
3/20/2019
Required?
Yes

Contact

Monica Sullivan (Email)
Public Health Management Corporation
123 S. Broad St., Suite 650, Philadelphia, PA 19109
Philadelphia, PA 19102
Phone (215) 977-8990

Public Health Management Corporation

Public Health Management Corporation(PHMC PD/TA)

Delivery Methods

Classroom/Face to Face

Assessment of Learning

Observation

Description

Do you ever struggle with not knowing what to say in a difficult situation with staff?  This course will assist directors, lead teachers, and administrators to have conversations with their staff members in times of crisis and/or when sensitive and emotionally charged issues are present. Strategies will be presented which allow for both parties to feel heard, while at the same time, working toward a mutually agreed upon resolution to the issue at hand.


3.00 Hours

Course Level

C1

PQAS Approved

Course Category

Preschool/Pre-K

General Course

Communication (3 Hours)

CDA Content Areas

Maintaining Professionalism (3 Hours)

Administrators
Directors
Center Staff

Pre-Kindergarten
Kindergarten
School-Age
Adult